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RETURN POLICY

If you are not completely satisfied with your online purchase due to any reasons such as allergies or adverse effects, you can easily return the item for exchange, refund or store credit. 

0-30 DAYS

Return for a REFUND or STORE CREDIT online
31-60 DAYS

Return for a STORE CREDIT online
25% restocking fee applies to non-defective items.



Here's how to return products in 3 easy steps:

STEP 1:

RMA

 STEP 2:

Box it up

 STEP 3:

Ship it back


1. Get your RMA number. RMA simply stands for Return Merchandise Authorization.
  1. Fill out RMA request via your account; Log in here
  2. Live Chat with us;
  3. Call us to know the RMA number.

2. Box it up.

Once your RMA is approved,

  1. Put the item and everything else it came with back in its original packaging. Make sure it's all there: product, accessories, parts/pieces, manuals, etc.
  2. Write the RMA number on a slip of paper and put it inside the original packaging as well.
3. Ship it back to us. We'll take care of the rest.

2026 SW 152nd Street, Suite A, Burien, WA 98166, USA

120 100 East 1st Street, North Vancouver, BC V7L1B1, Canada


Our customer service and beauty specialists will be in touch with you to make sure your return requests are on the right track and to help you find the right products most compatible for your specific needs.


Our Return Policies:

  1. Defective Items:  All defective items may be returned for exchange or refund. No restocking fee required for defective items.

  2. Unwanted Items:  All unwanted items maybe returned if unopened and not used.

  3. Shipping Costs:  Customers are responsible for the cost of shipping items back.

  4. Restocking Fee:  Non-defective returns are subject to a 25% restocking fee.

  5. Special Items: No return will be accepted on products sold at special or discounted price.

  6. Return Labels:  We provide Return Labels for orders from Canada with defective items only.

  7. Periods of Validity:
    0-30 days: Return for a refund or store credit
    31-60 days: Return for store credit

  8. Processing Time:  Returns will be processed within 2-3 weeks after the items are received in our warehouse.

  9. Refunds: 25% Restocking fee will be applied to all refunds except for approved defective item. Shipping charges are non-refundable.

  10. Gift Cards and Discounts: If you have redeemed a Gift Card or discounts on your order, the total Gift Card value and discounts will be deducted from the refund.

  11.  Locations:  Currently we only accept returns for orders from USA and Canada. However, if you ordered from other locations and are not satisfied or received defective products, please contact us with the detailed information regarding your item, and our customer service will be happy to assist you.

  12. Right to Refuse Returns:  We reserve the right to refuse requests and deny returns due to policy abuse and reasons that are beyond our Satisfaction Guarantee policy. We do not accept returns due to delays in shipment or delivery or reasons that are beyond our control.



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1700 7th Avenue, Unit 2100
Seattle, WA 98101
United States
Copyrights 1999-2024

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